Terms & Conditions

Additional policies and FAQs

• • • IPR Complaints • • •

Complaint Procedure
If you believe that content on any portion of our website or ecommerce Store has violated your copyright or other intellectual property right, please write to our Designated Agent providing the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right alleged to be infringed

• a description of the copyrighted work or other intellectual property that you claim to have been infringed;

• identification of the material that you claim to be infringing including information regarding its location that would enable it to be located and if possible the URL of such infringing material;

• information that would enable us to contact you, such as your address, telephone number, and email address (if available);

• a statement by you to the effect that you believe in good faith that the use of the infringing material in the manner complained of is not authorized by the copyright or intellectual property owner, its agent, or the law;

• a statement by you, under penalty of perjury, that the above information contained in your communication is accurate and that you are authorized to act on behalf of the owner of copyright or other intellectual property right;

Your notice with the above information to be effective should be sent to our Designated Agent for notice of claims of infringement of copyright and intellectual property rights at the following address

Designated Agent (IPR complaints)
C/O The Hapa Group, LLC
8216 Mill Station Road
Suite B
Sebastopol, CA, USA
Phone: +1-707-484-4405
Email: legal@hapadesigns.com

Please take note that if you knowingly misrepresent that any material or activity is infringing, you may be subject to liability under Section 512(f) of the Copyright Act.

• • • CA SUPPLY CHAIN ACT • • •

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT OF 2010

On January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) went into effect in the State of California. Under the law, manufacturers and retailers are required to disclose their efforts to eradicate slavery and human trafficking within their supply chains. The law’s underlying purpose is to educate consumers, so they can make informed decisions and purchase goods from companies that responsibly manage their supply chains.

THE HAPA GROUP’S SOCIAL RESPONSIBILITY

We hold ourselves and our vendors accountable to high ethical standards wherever we do business. The Hapa Group works diligently to ensure that our products are produced ethically by our suppliers and in accordance with The Hapa Group’s Standards of Vendor Engagement (“The Hapa Group’s Standards”), which The Hapa Group’s suppliers are subject to as a condition of doing business with us. The Hapa Group also undertakes enhanced compliance verification efforts for all vendors producing The Hapa Group owned-brand goods overseas.
As good corporate stewards, The Hapa Group will not work with any suppliers that engage in human trafficking and/or slavery. As part of our social responsibility program, we conduct audits which serve as a starting point to understand suppliers’ compliance infrastructure. Issues such as human trafficking, slavery, forced/prison labor and child labor are zero tolerance violations and The Hapa Group will not only not conduct business with suppliers having such practices, but will also report them. Our audits allow us to verify that all labor at our suppliers’ factories is voluntary.

CERTIFICATION OF COMPLIANCE WITH LAWS
As a condition of doing business with The Hapa Group, all of our suppliers warrant that the products they supply to The Hapa Group, whether private label brand or The Hapa Group owned-brand, are manufactured in accordance with all applicable laws, regulations and standards – both of the United States as well as their country of origin. The Hapa Group’s Standards expressly prohibit our suppliers from utilizing any forced or compulsory labor. They also mandate that workers receive fair wages and benefits in compliance with all applicable laws. The Hapa Group will not do business with a vendor that fails to warrant such compliance. Moreover, The Hapa Group will cease to do business with a vendor who fails to live up to that promise, and will also take actions toward reporting them,
Verification of Product Supply Chains
The Hapa Group utilizes a risk-based approach, which takes into consideration the general conditions of the country where the product is produced. For example, our verification of social responsibility standards consists of:
1. Internal and external audits;
2. Random onsite visits at factories
3. Worker Interviews

ACCOUNTABILITY AND TRAINING

The Hapa Group has a zero-tolerance policy regarding forced labor within our company, as well as in relation to our suppliers. If forced labor is found in a supplier’s factory, the factory is immediately deactivated from The Hapa Group’s approved factory list and any merchandise in production there will not be accepted.
The Hapa Group administers mandatory training for team members responsible for sourcing and merchandising decisions on an array of topics, including our Standards and Social Compliance responsibilities. We also require team members to comply with strict business conduct guides, which includes a review of our Standards. Our trainings emphasize strong social compliance management practices and focus on preventing and managing related issues, including human trafficking and slavery.
All Suppliers that sign The Hapa Group Code of Conduct must adhere to our comprehensive social responsibility requirements and are to follow all law and regulations in the jurisdictions in which our products are manufactured.